Warm Welcome Front of House Refreshments


The Warm Welcome Social Sessions take place every Tuesday 10am-12noon and Thursday 1pm-3pm at Thornaby Pavilion Indoor Bowls Hall. We are looking for people to volunteer for approximately 2.5 hours every fortnight.

The Warm Welcome Social Sessions are providing a friendly, safe space for adults to come together to socialise, play cards and dominoes and take part in lots of different activities from crafting to quizzing. Since the sessions launched in mid May 2023, we have engaged with over 400 people who are isolated or lonely. Thornaby Community Partnership have identified the lack of social provision across Thornaby and launched the Warm Welcome Social Sessions in response to this.

Please complete the application form here: https://forms.volunteero.org/view/8262b9db-9c90-4aa3-a445-fed74e7f2c1d rather than the contact form at the end of this page.


The social sessions are simply a place for people to come together face to face to feel connected and socialise. Through several activities, we are also keeping peoples minds active, teaching them new skills and giving them a sense of belonging. But at the heart of the project is to enable those who are isolated and/or lonely to feel comfortable to join our sessions and meet new people, make new friends. We offer everyone light refreshments to make them feel at home.

The Volunteer will;

  • Responsible for making hot/ cold drinks as required and plating biscuits
  • Able to follow instructions and serve refreshments to tables
  • Happy to approach people to get drinks orders
  • Responsible for cleaning cups at end of session
  • Be an integral part of a multi-skilled team of volunteers
  • Have good communication skills and able to start a conversation with people from all walks of life.
  • Have a willingness to learn, develop and progress the role.
  • Receive supervision and support from the Warm Welcome Co-ordinator
  • Comply with policies and procedures
  • Carry out duties with due regard to Catalyst Policy
  • Seek advice and guidance from Warm Welcome Co-Ordinator when necessary
  • Receive regular support via one-to-one and group sessions


Engage and encourage people to get involved in activities and meet new people
Be approachable and a real people’s person
Have good communication skills and able to start conversations with people from all walks of life
Have a willingness to learn, develop and progress the role

Apply for this position

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