Volunteer Receptionists

  • Volunteer Receptionists
  • Catalyst House, 27 Yarm Road, Stockton On Tees
  • Catalyst

We are looking for some exceptional, personable and reliable
people to join us on our Catalyst Reception. This is a varied and crucial role.
You will be the first point of contact for members of the public contacting
Catalyst, dealing with incoming enquiries by telephone, email or in person,
signposting guest to services and passing on queries to colleagues as
appropriate.

In addition, you’ll help set up meeting rooms and
appointments for guests and other external visitors as well as monitoring
office equipment.

You’ll provide additional assistance for visitors with individual
needs following Catalyst’s procedures e.g.: guidance for visual impaired
service-users or support for those with mobility issues.

You’ll be part of a growing team who love making a positive
impact for volunteering across Stockton. We are a friendly, diverse and
inclusive team and are committed to having volunteers that represents all
communities. We welcome applications from people from all identities and
backgrounds.

To apply for this role please complete the application form using the link below rather than the contact form at the bottom of the page.

https://forms.volunteero.org/view/8262b9db-9c90-4aa3-a445-fed74e7f2c1d

Responsibilities

Welcoming visitors to Catalyst House



Setting up rooms for meetings/ conferences



Answering the phone in a professional and
welcoming manner



Passing queries to the appropriate member of
staff



Taking messages and ensuring they are passed to
staff



Using IT systems to update records and use online
calendars



Maintain confidentiality throughout the service
(making the service user aware information will be shared with the Volunteer
Coordinator where necessary)

Knowledge & Skills

An understanding of challenges and
barriers that service users may face would be useful but not essential



Ability
to support, encourage and enable others to fulfil tasks and activities



IT literacy and skills would be beneficial, although
training can be provided



Personal Qualities

Team player and a confident self-starter

Friendly, respectful and non-judgemental attitude towards service users and their needs

Demonstrated good listening and personal skills

Reliable, trustworthy and proactive

General Requirements

Time commitment:



We request that volunteers offer at least one half day a week either 9am-1.00pm or 1.00pm-5.00pm





Support/Training:



Catalyst will provide necessary training and 1-1 support
throughout your voluntary service, including:



Induction
training pack

Paid
expenses (including travel and out of pocket)



Catalyst policies and procedures,
including our Diversity and Equality, Health and Safety and Safeguarding
Policies

Apply

Please complete the form below to register your interest in the opportunity.