Volunteer Receptionist


Volunteer Receptionist

Department: Administrative Team

Location:  Teesside Hospice, 1 Northgate Road, Middlesbrough, TS5 5NW

Time Requirement:  Wednesdays & Thursdays 10.00am to 2.00pm

DBS Check needed? Yes

Age Requirements: From 18 years old plus

Role Summary: Our Receptionists are usually the first point of contact with the Hospice, whether face to face or on the telephone. Organised and professional individuals help give a warm welcome to patients, families and visitors who come to the Hospice and maintain the high quality, friendly service.

The main focus of the role is to support the Reception and Administrative service in providing effective service.

The role is varied, no two days will be the same. You could be scanning, photocopying or filing documents. You will be greeting visitors as they arrive, and talking to patients, families or professionals face to face and on the telephone. You may be showing families or patients to the relevant clinical area. You could be taking payment for items bought in the shop within the Reception area. Or making a cup of tea for families or patients in the Quiet Area, offering a listening ear or a shoulder to cry on. With all tasks, there needs to be sensitivity, warmth and confidentiality.


Key Responsibilities

  • Understanding of and ability to respect and maintain patient confidentiality
  • Good telephone manner is essential as is the ability to deal with enquiries in a professional and calm manner
  • Ability to work within a team
  • Ability to work with minimal supervision
  • Ability to deal with sensitive situations
  • IT skills and Office/Administrative experience is desirable
  • Flexible approach to work in order to deal with a changeable working environment


Personal qualities:

  • Compassion and empathy
  • Tact and sensitivity
  • Excellent communication skills
  • Ability to work alone and as part of team
  • Good attention to detail
  • Polite and approachable
  • Professional approach

Training requirements:

As a Volunteer Weekend Receptionist, you will complete the following training:

  • Teesside Hospice mandatory training via online platform
  • Volunteer induction training
  • Any other training identified as appropriate to the role

Support and supervision:

Your first line of support and for any enquiries will be your Line Manager to support you in your role.


Your line manager will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge


  • 20% discount off purchases made in our shops.
  • Opportunities for training and personal development
  • Reimbursement of reasonable travel expenses
  • Provided lunch if you volunteer for more than 5 hours per day
  • Access to discounts with other retailers and companies
  • 10% discount in the Northgate Tea Rooms.


If you’re friendly, reliable, and eager to contribute to our cause, we’d love to have you join our team!

Apply here: https://www.teessidehospice.org/vacancies/270/apply

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.


Apply for this position

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