Superstore telephone customer service support.

  • Superstore volunteer telephone customer service support.
  • Ross Road, Portrack, Stockton on Tees
  • Daisy Chain Project

Your role will
be essential to support our customers calling the Superstore. You’ll support the
store team to deliver excellent service and maintain admin workload at the busy
customer service point.

Responsibilities

·
Answering
phone, support customer with enquiries and booking in deliveries and collection
requests.



·
Ensure bookings and collections are
completed effectively with all details recorded accurately at all times.



·
Communicating
bookings with store management and store team including van drivers.



·
Support
with Gift Aid paperwork, logging of customer details, processing of completed
Gift Aid log sheets.



·
Ensuring
GDPR requirements are followed to protect data at all times.



·
Support
serving customers during delivery of job role.





Additional Responsibilities





§
Support
the delivery of Daisy Chain‘s Health and Safety, Volunteer, GDPR and Data
Protection Policies



§
Support
shop staff and other volunteers during busy periods

This role description is intended to indicate the
broad range of tasks that may be associated to the opportunity. It is neither
exhaustive nor exclusive but, while some variation can be expected in
particular duties, the outline is considered to provide a reasonable general
description of the opportunity and is not intended to be an offer of employment
or form part of a contract of employment.

General Requirements

In return for volunteering within Daisy Chain Project
we will provide a 10% discount on



superstore bought items, travelling expenses, access
to training and support through volunteer services.





This
voluntary position is deemed to require an Enhanced DBS Check with the
Disclosure and Barring Service due to contact with children and vulnerable
adults, across our sites.



Apply

Please complete the form below to register your interest in the opportunity.