RSPB Saltholme – Welcome Team Volunteer

Purpose of the role

Meeting and greeting visitors as they arrive at the
reserve, giving them a warm welcome and providing them with all the information
they need.


Responsibilities will include

  • Welcome visitors to the reserve and record visitor numbers
  • Use the tills to take payments, make refunds and process retail sales.
  • Answer the telephone and transfer calls.
  • Communicate with staff and volunteers using our internal radios.
  • Assist with event booking and promotion.
  • Hire out equipment such as binoculars and mobility scooters.
  • Keep the welcome area tidy and clean.
  • Complete checks in other areas of the Visitor Centre as necessary e.g. washrooms.
  • Promote RSPB membership.
  • Actively promoting the messages and ideals of the RSPB.

Knowledge & Skills

The skills you need:

  • The confidence to initiate conversations with the public
  • The ability to listen and respond appropriately
  • The ability to inspire visitors to give nature a home where they live
  •  An awareness of Health and Safety

· Basic IT skills

Personal Qualities

  • An enthusiasm for nature and its conservation
  • A warm and friendly personality
  • A proactive ‘can-do’ attitude

General Requirements

Why we want you:

As a member of the Welcome Team, you will be giving our visitors a warm
welcome to RSPB Saltholme. This is possibly the most important role on the
reserve; after all, first impressions are everything! We want someone who has a
passion for customer service and an infectious enthusiasm for wildlife. We aim
to deliver a first-class welcome to every visitor, pass on our love of wildlife
and the RSPB, and actively encourage non-members to join.

Previous experience
in a reception or customer service role would be an advantage but is not
essential as we will give you all the training you need.


One day a week, either full or
half day.

9.15am – 5.00pm (4.00pm in the

9.15am – 1.30pm

12.30pm - 5.00pm (4.00pm in the Winter)


Please complete the form below to register your interest in the opportunity.