Mobility Aids Customer Service Volunteer

If you enjoy being in an office environment, are
compassionate and like meeting people then this could be the role for you.
Thanks to volunteers like you we can provide people in your local community
with wheelchairs and other mobility equipment to help them through a
crisis. This vital service enables people to maintain their independence and
quality of life after an illness or injury. Whether it is to help take a
relative out, or take a child to school, it makes a difficult and
distressing time a little bit easier. Spread the power of kindness with us
and help make sure that everyone who needs one can get a wheelchair.

Department

Customer Service

Responsibilities

·
Providing
great customer service issuing wheelchairs/equipment and receiving returns.



·
Using
a computer-based stock control system.



·
Demonstrating
safe use of the equipment.



·
Receiving
payments / donations.



·
Dealing
with enquiries from people wanting to hire/loan a wheelchair or other
equipment (online, phone and in person).

Knowledge & Skills

·
Physically
able to safely lift or move wheelchairs and other mobility equipment.



·
Some
customer service experience is desirable.

·
A
great opportunity to use your existing skills or gain new
ones.



·
All
training and induction for the role (there is no charge for training).






Personal Qualities


Enjoy
meeting people and good interpersonal skills

·
Able
to work independently and in a team.

·
Good
IT skills and able to complete on-line training.



·
Able
to commit to a regular shift on a weekly basis.


General Requirements

Able to commit to a regular shift a week

Complete training

Under-18s: Due to Covid19 restrictions we
regret that we are currently unable to provide the required level of supervision, so
we cannot offer this opportunity to under-18s in most of our
locations. Contact us at
wheelchairvolunteer@redcross.org.uk to
check what is available in your locality




Apply

Please complete the form below to register your interest in the opportunity.