IPU Ward Clerk/ Administrator Volunteer

Role Details

Expires:
2024-08-05

Requres DBS:
Yes

Expenses Given:
Yes

Own Transport Required:
Yes

Disability Friendly:
Yes

Description

IPU Ward Clerk/ Administrator Volunteer


Department: IPU

Location: IPU Nursing station reception

Time Requirement:  2-4 hours am/pm, flexible to suit you

DBS Check needed? Yes

Age Requirements: From 18 years old plus

Role Summary: To volunteer as part of our multidisciplinary team to support effective clinical care by providing efficient clerical, administrative and receptionist services on the In-Patient Unit.

Support and supervision:

Your first line of support and for any enquiries will be IPU Administrator to support you in your role.

Communications:

The IPU Administrator and senior nurses will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge

Benefits:

  • 20% discount off purchases made in our shops.
  • Opportunities for training and personal development
  • Reimbursement of reasonable travel expenses
  • Provided lunch if you volunteer for more than 5 hours per day
  • Access to discounts with other retailers and companies
  • 10% discount in the Northgate Tea Rooms.

If you’re friendly, reliable, and eager to contribute to our cause, we’d love to have you join our team!

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

 

Apply Here; https://www.teessidehospice.org/vacancies/281/apply

Key Responsibilities:

  • Welcomes patients, relatives and visitors onto the unit directing them to unit bedrooms ensuring that security, health and safety and infection control measures are understood and adhered to as applicable
  • Answer telephone calls taking/relaying messages for the nursing team and patients.
  •  Provide information concerning the condition of patients to relatives as directed by nursing staff
  • Ensure reception areas are maintained in a presentable manner (cleaning of PC’s and telephones)
  • Liaising with admin team at main reception regarding any other duties
  • Support the IPU Administrator as directed
  •  Photocopying of documents / leaflets
  • Filing of patient documents
  •  Distributing staff and patient mail
  •  Monitors IPU stationary levels and top up as needed
  • Reports faults to maintenance team
  • To have a working knowledge of all the equipment used in the area. e.g.  Photocopier, IT equipment, Laminator and Telephone system or be willing to learn

Personal Qualities:

  •  Able to always maintain confidentiality
  • Compassion and empathy
  • Tact and sensitivity
  • Excellent communication skills
  • Ability to work alone and as part of team
  • Good attention to detail
  • Polite and approachable
  • Professional approach

Training requirements:

As a ward clerk/ admin Volunteer you will complete the following training:

  • Teesside Hospice mandatory training
  • Volunteer induction training
  • Any other training identified as appropriate to the role

Apply for this position

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