Good Neighbour Assisted Shopping Volunteer

  • Good Neighbour Assisted Shopping Volunteer
  • Stockton on Tees
  • Catalyst

A new service, to help support those who would like to gain confidence and get back into the shops following a period of isolation or shielding.

The role will include accompanying service-user to the shops, assisting with understanding the COVID safety regulations and procedures and helping them build confidence to progress to going out to shop independently.

Some service-users may need additional assistance due to individual needs eg: guidance for visual impaired service-users or support for those with mobility issues. 

Travel support will be assessed on in individual basis and volunteers willing to provide a lift to service-users will be advised on insurance and safety issues.  

Department

Customer Service

Outreach

Responsibilities

Role



·
To receive
requests from Community Hub Manager



·
To either shop on behalf or the service-user of accompany them to the supermarket or shop as required.

In certain cases this may involved entering the service-users' residence to assist with unpacking shopping.   

·
To answer any
questions that residents have about the service.



·
To work closely
with other volunteers.



·
To be friendly,
informative and helpful.



·
Be able to act in accordance with Catalyst health
& safety procedures including specific Covid related measures.


Knowledge & Skills

Skills required



·
Ability to communicate effectively with a wide audience.



·
Open and keen attitude with a willingness to
learn and develop new skills.



·
Ability to build strong working relationships with staff, customers and
other volunteers.



·
Use of a mobile phone.



·
Full driving license and access to a car or bike or a willingness to accompany service-user to shops on foot if required.

Personal Qualities

An open and friendly attitude and the desire to help others. 

Good time management. 

Reliable and trustworthy. 

General Requirements

Training



·
Induction
training.



·
Specific delivery and Health & Safety Training.



·
Basic Safeguarding training

Apply

Please complete the form below to register your interest in the opportunity.