Good Neighbour Assisted Shopping Volunteer

  • Good Neighbour Assisted Shopping Volunteer
  • Stockton on Tees
  • Catalyst

A new service, to help support those who would like to gain confidence and get back into the shops following a period of isolation or shielding.

The role will include accompanying service-user to the shops, assisting with understanding the COVID safety regulations and procedures and helping them build confidence to progress to going out to shop independently.

Some service-users may need additional assistance due to individual needs eg: guidance for visual impaired service-users or support for those with mobility issues. 

Travel support will be assessed on in individual basis and volunteers willing to provide a lift to service-users will be advised on insurance and safety issues.  


Customer Service




To receive
requests from Community Hub Manager

To either shop on behalf or the service-user of accompany them to the supermarket or shop as required.

In certain cases this may involved entering the service-users' residence to assist with unpacking shopping.   

To answer any
questions that residents have about the service.

To work closely
with other volunteers.

To be friendly,
informative and helpful.

Be able to act in accordance with Catalyst health
& safety procedures including specific Covid related measures.

Knowledge & Skills

Skills required

Ability to communicate effectively with a wide audience.

Open and keen attitude with a willingness to
learn and develop new skills.

Ability to build strong working relationships with staff, customers and
other volunteers.

Use of a mobile phone.

Full driving license and access to a car or bike or a willingness to accompany service-user to shops on foot if required.

Personal Qualities

An open and friendly attitude and the desire to help others. 

Good time management. 

Reliable and trustworthy. 

General Requirements



Specific delivery and Health & Safety Training.

Basic Safeguarding training


Please complete the form below to register your interest in the opportunity.