Family Support Volunteer

  • Family Support Volunteer
  • HMP Holme House Visitor Centre
  • Nepacs

Family support makes a difference by supporting families to maintain
family ties, alleviate worries and concerns, answer questions, provide advice
and 1:1 support to help prisoners and families cope with the impact of a
custodial sentence both during the sentence and leading up to release and

Volunteers in this role will offer 1:1 information, guidance and support to prisoners within the prison, and their family members. They will work closely with the family support team until such time as they are comfortable offering this service independently. The volunteer will be offering a listening ear, emotional and practical support as well as signposting people to other agencies.


Administration, information, guidance and support, signposting


Main tasks will include:

To listen to prisoners and their families either face to face or on the phone

To ensure that children and families of prisoners are treated with
respect, dignity and care

To research information about local support services for families

To offer practical support in accessing visits

To assist staff to organise and deliver a range of special visits
including parent/child visits, family
learning visits, new/first time dad visits, special family visits and adult
only family visits.

To assist with the delivery of our heading home project which
helps the prisoner and the family prepare for the release by discussing
expectations and concerns of a prisoner being released

To follow any prison protocols, rules and policies

To ensure that concerns raised about a child’s welfare and safety
are dealt with in accordance with Nepacs safeguarding policy

To offer administrative support to the family support worker

Knowledge & Skills

Skills required:




Well developed communication skills

Ability to write up brief
but clear case notes

Empathy with prisoners families serving the ‘unseen sentence’

Ability to listen actively and to empathise

Calm and positive in their approach

Approachable on the phone

Some understanding of the visits process at the prison

Ability to work individually but also contribute to the team

Some experience of work (paid or unpaid) in a support role in the

-Public transport costs or mileage up to 22 mile radius at 40p per mile.

Training and support:

-Initial project induction and training

-Level 1 Safeguarding training·

-Invite to Nepacs Generic induction

-Volunteer meetings are held at regular intervals throughout the year

-Nepacs offer a training day for all volunteers annually

-Volunteers are eligible to attend some prison organised training

Volunteers can expect:

-Support from members of staff

-Training opportunities

-Invitation to volunteer meetings

General Requirements

Nepacs asks volunteers

-To commit to the project and its purpose and give notice of absence as soon as possible

-To undertake an induction programme

-To agree to a DBS check and prison clearance (this will require a form of photo ID)


Please complete the form below to register your interest in the opportunity.