Family Prison Visit Volunteer

  • Family Prison Visit Volunteer
  • HMP Holme House Visitor Centre
  • Nepacs

Family prison visits volunteers will be based
in the Visitor Centre. The visitors’ centres exist to meet the needs of adults
and children visiting relatives or friends in prison. They aim to offer, “a safe, pleasant
environment where all visitors are met with dignity and respect, provided with
the facilities they need and offered information, support and the opportunity
to discuss the difficulties they may face in confidence” (Prison Service
Guidelines, 1996). This statement sums
up the basic principles underlying the Nepacs visitors’ centres.

Volunteers in this role will offer a warm
welcome to all visitors arriving for a
domestic visit and register all visitors who arrive. They will also provide refreshments and offer
emotional support and information to the
families who are waiting for a visit.


Prison, children, young people and families, support, information and advice.


Main tasks will include:

Welcome visitors and register and log
each visitor as they arrive

Serve refreshments

To offer any information and support
as necessary to the families of prisoners

To explain to new visitors the
visiting process

To promote the Nepacs family support
service available to prisoners and visiting families and friends

To take family support referrals and forward
them to the Nepacs family support worker

Respond to lower level family support enquiries

To promote the Assisted Prison Visits Scheme
to families

To raise any issues or concerns
regarding the safety of children or vulnerable adults and follow the Nepacs
safeguarding policy and processes

Knowledge & Skills

Skills required:

Welcoming and friendly outlook

Non judgemental attitude

Ability to work as part of a team

An understanding of confidentiality

Sensitive to the needs of visitors

Basic numeracy and literacy


Public transport costs or mileage up
to 22 mile radius at 40p per mile.

Training and support:

Initial project induction and

Level 1 Safeguarding training

Invite to Nepacs Generic

Volunteer meetings are held at
regular intervals throughout the year

Nepacs offer a training day for
all volunteers annually

are eligible to attend some prison organised training

Volunteers can expect:

Support from members of staff

Training opportunities

Invitation to volunteer

Recognition of their work

General Requirements

NEPACS asks volunteers

To commit to the project and its
purpose and give notice of absence as soon as possible

To undertake an induction

To agree to a DBS check and
prison clearance (this will require a form of photo ID)


Please complete the form below to register your interest in the opportunity.