Ecommerce Dispatch

The volunteer will play a role in ensuring customer
orders are dispatched quickly and to a high standard. The volunteer’s primary
objective will be stock control and packaging orders ready for courier
collection.

The volunteer will have an eye for
detail and take pride in quality checking items and packaging to a high
standard thus ensuring customers are happy with their order.

Responsibilities

Picking and Packing





·
Picking, packing and shipping
orders to our customers in a manner that is consistent with our high customer
service standards.



·
Have a high level of attention to
detail and ensure high standards or care are taken with each order.



·
Maintain accuracy, consistency and
efficiency of order processing



·
Will work closely with the
Ecommerce Manager to optimize processes and communication, and co-ordinate both
inbound and outbound shipments.



·
Can adjust priorities and manage
time wisely in a fast-paced environment.





Stock Organisation





·
Utilise our stock inventory database to collate
stock and store items efficiently.



·
Liaise with customer
support around any return issues.



·
Plan and schedule all
deliveries coordinating with necessary staff.



·
Receive “live” stock from
listers and ensure these are stored in the correct storage system.



·
Inspect items for damage
before packaging and raise any issues prior to dispatch.



·
Utilise and or improve
current inventory control processes to help maintain efficiency.



·
Record, report and
investigate inventory shortages and discrepancies.



Additional Key Tasks:



·
Organising customer orders to be collected by
courier.



·
Printing labels

Knowledge & Skills

·
Experience of working with high volumes of stock management.



·
Excellent verbal and written communication skills.



·
Packaging and dispatch experience



·
Excellent organizational skills and attention to detail.



·
Demonstrated success in clothing quality control.



·
Excellent
project planning skills and ability to organise tasks.



·
Excellent communication skills



·
Understanding of different
marketplaces such as ebay, websites and Depop.



·
Excellent attention to detail



·
Strong ‘can do’ attitude.

General Requirements

In return for volunteering within Daisy Chain Project we will provide a
10% discount on



superstore bought items, travelling expenses, access to training and
support through volunteer services.





This voluntary
position is deemed to require an Enhanced DBS Check with the Disclosure and
Barring Service due to contact with children and vulnerable adults, across our
sites.





Apply

Please complete the form below to register your interest in the opportunity.