Community Cafe Volunteer

Community Café Volunteers will assist in the day-to-day running of the Family Hub cafés – from food preparation, to customer service, to maintaining hygiene standards. Most importantly they will be a friendly face for families visiting the hub.

Community Café Volunteers will gain experience of the catering and hospitality industry.

They will be customer-facing and so they will also gain experience in interacting with members of the public in a service role. They will be involved in helping to run community events within the café and engage with children, young people and


  • Prepare the kitchen for service, including basic stock-taking

  • Prepare and cook some dishes prior to café opening time(s)

  • Greet children, young people and families in a friendly and welcoming way

  • Take orders, operate the till and give correct change

  • Handle customer queries proactively

  • Prepare and cook food to order, managing several orders at the same time (with support)

  • Clear tables, clean surfaces, sweep and mop – following health & safety procedures

Personal Qualities

Throughout your volunteering role, evidence Family Action’s values by:

  • Being people focused * Reflecting a ‘can do’ approach

  • Striving for excellence in everything you do and having mutual respect for everyone you work with, work for and support through our services.

General Requirements

We ask all of our volunteers to:

  • Commit to a minimum of 6 months, 3 hours per week.

  • Undergo an enhanced Disclosure and Barring Service (DBS) check

  • Undergo all training and supervision as required by Family Action

  • Comply with Family Action’s policies and procedures, including Safeguarding, Health and Safety, GDPR and Diversity & Equality

  • Safeguard the welfare of children and vulnerable adults

  • Protect their own health, safety and welfare

  • Positively promote the principles of these policies amongst colleagues, service users, volunteers and other members of the community.


Please complete the form below to register your interest in the opportunity.