Kite Mark

The Stockton Volunteers Good Practice Kite Mark is awarded to organisations who demonstrate a commitment to their volunteers, and a dedication to providing a high quality volunteering experience for both their volunteers and their service users.

The Award is designed to demonstrate that volunteering involved organisations (VIOs) are committed to the standards for volunteering excellence similar to those endorsed by Volunteering England.

Any activity that involves spending time, unpaid, doing something that aims to benefit the environment or someone (individuals or groups) other than, or in addition to, close relatives. Central to this definition is the fact that volunteering must be a choice freely made by each individual.

We believe that volunteering is the backbone of the VCSE sector, and a commitment to offering a high quality volunteering experience not only benefits the volunteers and service users, but the Borough and all its citizens as well.

How Does The Kite Mark Promote Volunteering in Stockton-on-Tees?

The Kite Mark consists of a certificate and digital logo, which organisations can add to their own promotional material. This allows organisations to demonstrate their commitment to high standards, to the value of volunteers and to overcoming the barriers to volunteering.

Why Should My Organisation Apply?

The Kite Mark is recognised and acknowledged across the Tees Valley and County Durham area, by volunteers; VCSE organisation and some Local Authorities.

The Kite Mark is designed to help standardise the quality and sustainability of volunteering across the Borough and will help volunteers, commissioners, donors, and service users make informed decisions when choosing organisations to support.

What is the Application Process?

To apply for the Stockton Volunteers Good Practice Kite Mark CLICK HERE.

When the application form has been received the Community Programme Manager will contact you to arrange a meeting to discuss the process and time scales. Once all the ‘evidence’ has been collected a member of the Catalyst team will arrange with the organisation to meet with volunteers for a short discussion on their experience of volunteering with the organisation.  

Catalyst can offer a number of services and resources for organisations active in the Stockton Borough, should your organisation require support to achieve any of the standards set out by the above checklist.  Stockton Volunteer Good Practice guides are available as a guide to producing the check list documents.

Who Will Be The Awarding Body?

Catalyst Stockton-on-Tees will be the awarding body following the recommendation of the assessor and the Kite Mark panel.


Below are examples of suggested evidence; organisations may have some or all of the evidence listed below or they may have other evidence that has been developed specifically for their organisation which is equally valid.

Volunteering is open to everyone

• Organisation’s equal opportunity policy
• Copy of volunteering role descriptions for each role
• Volunteer person specification
• Application form
• Short description of recruitment process
• Induction outline
• Accessible information
• Methods of promoting volunteering opportunities
• Accessible volunteering opportunities

Delivering a positive volunteering experience

• Written/Verbal Description of how your organisation aims to give volunteers a quality volunteering experience and how you show they are valued within the organisation
• Recognition
• Outline of training procedures and opportunities within the organisation and how this relates to the volunteering roles
• Share good practice
• Supporting the utilisation of a Volunteer Passport

Appropriate policies and apply good practice

• Organisation’s health and safety policy
• Organisation’s confidentiality policy
• Volunteer policy
• Volunteer expenses policy

Volunteers are supported and supervised

• Short description of organisational structure showing how volunteers are supported
• Supervision records
• Mentoring
• Volunteer exit interviews
• Opportunities for volunteers to influence planning and decision making

Legal requirements are met

Copies of the relevant policies needed for the types of volunteering roles within the organisation:
• Insurance
• HMRC guidance
• DBS checks
• Safeguarding


Informal chat with current volunteers using a questionnaire:
• Attendance at volunteer meeting
• One to one informal chat with volunteers
• Use of a questionnaire to gain volunteers views